This Privacy Policy explains how dgb333 collects, uses, stores, and protects the personal information of players and visitors. We handle your data with care and transparency, in compliance with applicable data protection principles.
A plain-language summary of how dgb333 treats your personal data. The full legal text below governs in all cases.
dgb333 collects only the personal data that is necessary to operate your account, process payments, and comply with our legal obligations. We do not collect data speculatively or in excess of what is needed.
All personal data stored by dgb333 is protected by SSL 256-bit encryption in transit and AES-256 encryption at rest. Passwords are never stored in plain text. Access to player data is restricted to authorised personnel only.
dgb333 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours. We share it only with the service partners and authorities described in this policy.
You have the right to access, correct, and in certain circumstances request deletion of the personal data we hold about you. Submit a data request at any time by contacting our support team at [email protected].
dgb333 uses strictly necessary cookies to keep you logged in and maintain session state, along with analytical cookies to understand how the platform is used. No third-party advertising cookies are deployed on this platform.
Promotional communications from dgb333 are optional. You may update your communication preferences at any time from your account settings, or by contacting support. Transactional messages related to your account cannot be opted out of.
dgb333 is an online casino and sports betting platform operating at dgb333.app, providing services to players in Bangladesh. References in this Privacy Policy to "dgb333", "we", "us", or "our" refer to the dgb333 platform and the entity responsible for the processing of your personal data.
dgb333 is the data controller in respect of personal data collected from players and visitors to the platform. As data controller, we determine the purposes and means by which your personal data is processed. If you have any questions regarding our role as data controller or the contents of this Privacy Policy, please contact us at [email protected].
dgb333 collects the following categories of personal data, depending on how you interact with the platform:
dgb333 does not store full payment credentials or mobile banking PINs. Payment transactions are processed directly through the respective mobile financial service providers, and only transaction reference data is retained by dgb333.
dgb333 collects personal data through the following means:
The table below sets out the purposes for which dgb333 processes your personal data and the legal basis relied upon for each purpose:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity data, contact data | Performance of contract |
| Age and identity verification | Identity data, NID information | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Performance of contract |
| Fraud prevention and security | Technical data, financial data, identity data | Legitimate interests |
| Responsible gaming monitoring | Gaming behaviour data, responsible gaming data | Legal obligation / legitimate interests |
| Customer support | Communication data, account data | Performance of contract |
| Platform analytics and improvement | Technical data, usage data | Legitimate interests |
| Sending promotional communications | Contact data, communication preferences | Consent |
| Compliance with legal and regulatory obligations | All categories as required | Legal obligation |
5.1 Account Operations. We use your registration and identity data to create and maintain your dgb333 account, authenticate your identity at login, process your deposits and withdrawals, and administer your account balance and transaction history.
5.2 Verification. dgb333 is committed to preventing underage gambling and identity fraud. We use identity data to verify that you are at least 18 years of age and that you are the rightful owner of the payment methods linked to your account. Additional documentation may be requested where our systems flag an account for enhanced verification.
5.3 Platform Integrity. Technical and behavioural data is analysed to detect and prevent fraud, collusion, use of automated tools, money laundering, and other forms of prohibited conduct as described in our Terms and Conditions. This processing is necessary to protect the security of all players on the dgb333 platform.
5.4 Responsible Gaming. dgb333 monitors gaming behaviour to identify patterns that may indicate problem gambling. Where such patterns are detected, we may proactively apply responsible gaming tools to an account, contact the player to offer support, or refer the matter to our responsible gaming team. This processing is carried out in the interests of player welfare.
5.5 Customer Support. Communication data is used to handle your support queries, investigate complaints, and improve the quality of our customer service. Support conversations may be reviewed for quality assurance purposes.
5.6 Marketing and Promotions. Where you have consented to receive promotional communications, we may send you information about bonuses, new games, seasonal promotions — such as those coinciding with Eid, Pohela Boishakh, or BPL cricket season — and other offers relevant to your use of the dgb333 platform. You may withdraw your consent at any time through your account settings or by contacting support.
5.7 Platform Improvement. Aggregated, anonymised usage data helps us understand how players interact with the platform, which features are most used, and where technical improvements are needed. This analysis does not involve identifying individual players.
6.1 dgb333 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the following circumstances:
To process deposits and withdrawals, dgb333 shares the minimum necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. These providers process data in accordance with their own privacy policies and applicable Bangladesh financial regulations.
Where enhanced identity verification is required, dgb333 may share identity documents with third-party verification service providers operating under strict confidentiality obligations. These providers use the data solely for the purpose of verifying your identity and do not retain it beyond the period necessary for that purpose.
Game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive session and gameplay data necessary to run their games on the dgb333 platform. This data is processed under data processing agreements with each provider and is used solely for the purpose of delivering the game service.
dgb333 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities in Bangladesh where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of dgb333, our players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of the dgb333 business, personal data held by dgb333 may be transferred to the acquiring entity. We will notify affected players of any such transfer and the new data controller's identity where required by applicable law.
7.1 The dgb333 platform primarily stores and processes data within Bangladesh and in data centres operating under equivalent data protection standards. Where data is transferred to or processed by service partners located outside Bangladesh — for example, certain game studio providers — dgb333 takes reasonable steps to ensure that appropriate safeguards are in place, including data processing agreements that require the recipient to protect the data to a standard equivalent to that applied by dgb333.
7.2 By using the dgb333 platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of the services described in this Privacy Policy.
8.1 dgb333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
8.2 When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an individual.
9.1 dgb333 uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used:
9.2 dgb333 does not use third-party advertising or retargeting cookies. No data collected through cookies on this platform is shared with advertising networks.
10.1 As a player at dgb333, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within a reasonable period and no later than 30 days of receiving a valid request.
You have the right to request a copy of the personal data that dgb333 holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request".
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update basic account information directly through your account settings.
You may request that dgb333 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is limited where we are required by law to retain the data, such as for anti-money laundering compliance.
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to your data being used for direct marketing purposes at any time.
Where processing is based on your consent or on performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
In certain circumstances, you may request that dgb333 restrict the processing of your personal data — for example, while we investigate a dispute about the accuracy of the data we hold.
11.1 The dgb333 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is carried out as part of the registration and ongoing account management process.
11.2 If dgb333 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the platform, please notify us immediately at [email protected].
12.1 dgb333 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
12.2 While dgb333 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of data transmitted over the internet. You are responsible for maintaining the security of your own account credentials and for notifying dgb333 immediately if you suspect that your account has been compromised.
12.3 In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, dgb333 will notify affected individuals promptly and take all necessary remedial steps.
13.1 The dgb333 platform does not contain links to external third-party websites for general browsing purposes. Where game studios deliver game content through embedded interfaces, those studios operate their own privacy practices under the terms of their data processing agreements with dgb333.
13.2 Payment transactions processed through bKash, Nagad, Rocket, and Upay are subject to those providers' own privacy policies in addition to this Privacy Policy. dgb333 encourages you to review the privacy policies of any payment provider you use in connection with your dgb333 account.
14.1 dgb333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Any material changes will be communicated to registered players via the platform interface or by email to the address on file.
14.2 The updated Privacy Policy will carry a revised effective date at the top of this page. Your continued use of the dgb333 platform after that date constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Privacy Policy, you should close your account and cease using the platform.
14.3 We encourage you to review this Privacy Policy periodically to stay informed about how dgb333 handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dgb333 handles your personal data, please contact us using the details below:
Please note that the email address above is provided as plain text only and is not a clickable link. Copy the address manually into your email client to send a message. When submitting a data rights request, please include your registered mobile number and a brief description of your request so we can process it efficiently.
Our support team is available around the clock to assist with any privacy queries, data access requests, or account security concerns.